TRAVIS BUEHLER                           

12603 MIDPOINTE DR

RIVERVIEW, FL 33578

(813) 401-0651

Decisive, action-oriented professional offering 13+ years of telecommunications industry experience. Extensive experience leading data projects from customer order initiation through order delivery. Proven ability to effectively lead cross functional and virtual teams. Driven by new challenges and a strong desire to succeed.

Switch and Data/Equinix

June 2007 - Present

 

Project Team Lead and Senior Provisioner

Responsibilities/Accomplishments

·         Ensures 99% percent accuracy and on-time delivery rate for all customer orders provided by Sales, Operations, and other Third Party Vendors.

·         Continuously update software applications and databases used throughout Ordering, Operations and other Corporate departments

·         Interpret technical data contained in design layout reports (DLRs), Letters of Authorization (LOAs) and work order descriptions for design and provisioning purposes

·         Design, create and process cross connects for power and patch panel projects

·         Routinely mentor department staff in troubleshooting project related anomalies, application software and internal processes

·         Special recognition as the “go to” resource for special projects and as a reliable backup resource to support department personnel absences, while still maintaining a full regular workload

·         Singled out as the SME (Subject Matter Expert) for travel to an international site to coordinate the cutover of asset information and design configuration back to US operations

·         Titled as the IB-Recon Team Lead for corporate high visibility projects for the consolidation of all Company and Customer Assets in the US Regions

·         Ensure accurate collection and verification of both customer and corporate assets for the hardware, application and database migration of services

·         Responsible for the Weekly and Monthly Metric reports of  the overall progress for the IB-Recon Team  asset consolidation projects to Senior and VP company personal

·         Responsible for Managing IB-Recon Team member’s daily duties and their time management to include training New and Existing Team members

·         Project Lead for capturing Network Gear related information in the systems for Billing & Network work order references

·         Responsible for the Processing of Terminating Customer records and assuring Billing Contracts associated are void

 

Independent Construction Manager (Various Customers)

May 2006 – Jun 2007

 

Managed assigned construction teams and stringent delivery timelines for new construction and renovation projects.

 

·         Provided leadership and managed a construction team consisting of 3 to 4 construction laborers,  ensuring consistent on-time delivery of services

·         Performed the following construction skills

o        Trim carpentry – base board, crown molding and cabinetry

o        Rough framing – wood/metal – stair cases, interior and exterior framing, roof sheeting and trust setting

o        Dry wall – repair and new installation

o        Siding – repair and new installation

o        Painting – interior and exterior

o        Floor installation – various types of wood flooring

o        Tile – repair and installation

 

Intermedia Communications, Inc. /MCI/Verizon Business

Project Coordinator

April 2000- May 2006

 

Responsibilities/Accomplishments

·         Responsible for all construction, testing and turn up procedures for Intermedia Communications/MCI multi-media communications paths ordered by customers

·         Ensured 99% percent accuracy and on-time delivery for completion of project milestones, including technical reviews, delivery, installation and testing

·         Successfully managed the following commercial state government accounts:   The state of Georgia, the state of Florida, and the state of New York.  Lead daily and Bi-weekly status conference calls with the customer, outside vendors and other internal company personnel

·         Provided technically accurate and complete work order packages, to include Design Layout Reports (DLRs), Configuration Forms, Local Number Portability (LNP), Letters of Authorization/Agency (LOAs) and all other documents requiring regulatory signatures

·         Scheduled cooperative testing and other required activities with local exchange carriers (LECs) and interexchange carriers (IXCs)

·         Created and maintained accurate schedules used by Field Operations to plan installation and testing activities.

·         Compiled weekly and monthly order status reports on all orders still in process to assure accurate information used by the data analysis department

·         Directed the installation activities of 3rd party vendors to ensure the successful completion of work orders.

 

SYSTEM KNOWLEDGE

 

Proficient with Excel, Power Point, MS Word , PeopleSoft, SORES, CLAIRIFY, VIP, WORTS, EFORMS, SERVICEGATE, USOT, F&E, ETMS, TCOMS & NETPRO, ORACLE, SIEBEL.,EMF , IB,B1

 

EDUCATION

Keiser College – Associates Degree Network Administration

 

PROFESSIONAL TRAINING

ISDN Technology, Asynchronous Transfer Mode (ATM), TCP/IP, Frame Relay, Service Delivery, Business Communications, DataComm Fundamentals, Public Telephone, Coorv 104 Escalation Procedures, Coorv 109 Cancels, Coorv 105 Clarify, Eforms & Software, Path of Dialogue Service Plus, LSR Training, VIP Training, Customer Service (Communicating), Customer Service (Defining Service at the Mastery Level)